Terms and Conditions of Service
Last Update 01 February 2025 Version 2.0
This document outlines the Terms and Conditions of Service ("Agreement") between AGROWEX INDUSTRIES (PTY) LTD ("AGROWEX"), a South African legal entity with its principal place of business in South Africa, and you ("you," "your," or "user(s)"), governing your use of the AGROWEX-HUB suite of applications, including the AGROWEX App, the Driver's Delivery App, and the AGROWEX Maturity Assessment Tool (collectively referred to as "Apps" or "Services"), as well as our website www.agrowex-hub.com ("Site").
By accessing or using any part of our Site, Apps, or Services, you acknowledge that you
have read, understood, and agree to be bound by these Terms and Conditions of Service
and our Privacy Policy. This Agreement is legally binding between you and AGROWEX. If
you do not agree to these terms and our Privacy Policy, you must immediately cease
using our Site, Apps, and Services.
We reserve the right to modify these Terms and Conditions of Service and our Privacy
Policy at any time. We will post any changes on this page, and it is your responsibility to
review these terms regularly to stay informed of any updates. Your continued use of our
Site, Apps, or Services after any changes are posted constitutes your acceptance of the
revised Agreement.
You must be at least 18 years of age to use our Services. By using our Site, Apps, or Services, you represent and warrant that you are 18 years of age or older. If you are under the age of 18, please do not use our Site, Apps, or Services and do not provide us with any personal information.
For the purpose of this Agreement, the following definitions apply:
The AGROWEX-HUB ecosystem comprises mobile applications designed to support various aspects of the agricultural process:
To access and use certain features of the AGROWEX-HUB Apps and Sites, you may be
required to create an account. When registering, you will be asked to provide accurate
and complete information, such as your name, company name (if applicable), and email
address. We may also request additional information as necessary.
For paid services, your credit or debit card information will be securely processed by our
third-party payment gateway partner. We have the sole discretion to grant accounts and
reserve the right to refuse registration to any user without explanation.
You are responsible for maintaining the confidentiality of your account credentials and for
all activities that occur under your account. You agree to notify us immediately of any
unauthorized access to or use of your account.
We will not disclose your personally identifiable information to third parties without your
explicit consent, except as described in our Privacy Policy. We may, however, share
aggregated, non-identifying information with third parties for analytical or other purposes.
AGROWEX reserves the right to restrict, limit, suspend, or revoke your access to or use of
the AGROWEX-HUB Apps and Services at any time, with or without notice or explanation.
Upon creating an account, we grant you a personal, limited, non-exclusive, non- transferable, and revocable license to access and use our Software and Services for your intended purpose, subject to the terms of this Agreement. This license is solely for your personal or business use as intended by the functionality of the specific App you are using. You agree not to:
Violation of these terms may result in the immediate suspension or termination of your
access to our Services, without notice and at our sole discretion. We generally reserve the right to
provide an explanation for any suspension or termination, but are not obligated to
do so in all cases.
Our Sites, Apps, and Services may contain links to third-party websites or integrated third-
party products. These links are provided for your convenience only, and do not constitute
an endorsement or affiliation with the third party. We have no control over third-party.
websites or their content, and your access to and use of such websites is at your own risk.
You should always review the terms of use and privacy policies of any third-party website
before using it. AGROWEX shall not be responsible for any damages or loss arising from
your use of any third-party websites, products, or services.
The design, features, functionality, and content of the AGROWEX-HUB Apps, Web App,
and Services, including but not limited to text, scripts, graphics, interactive features,
trademarks, service marks, and logos ("Marks"), are owned by or licensed to AGROWEX
INDUSTRIES (PTY) LTD and are protected by copyright, trademark, and other intellectual
property laws and international conventions.
AGROWEX INDUSTRIES (PTY) LTD reserves all rights not expressly granted in and to
the Services and the Site. You agree not to use, copy, reproduce, modify, distribute, or
create derivative works based on any content from our Site or Services without our
express written permission. You acknowledge that your use of our Services does not
grant you any ownership rights in our intellectual property.
AGROWEX does not claim ownership of the content you may upload, submit, or
otherwise make available through our Services ("Your Content"). However, you are solely
responsible for Your Content and the consequences of its transmission or publication. You
represent and warrant that you have all necessary rights and permissions to share Your
Content and that it does not violate the terms outlined in Section 6 of this Agreement.
AGROWEX is not responsible or liable for Your Content, including any content that may
be illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane,
obscene, hateful, racist, or otherwise objectionable. Your Content and related metadata
may be viewed by other users in accordance with your settings on the Service.
While AGROWEX reserves the right to monitor Your Content, we are under no obligation
to do so. We may, however, remove or refuse to display any of Your Content for any
reason or no reason, at our sole discretion.
By submitting Your Content to our Services, you grant AGROWEX a non-exclusive,
royalty-free, fully-paid, worldwide, transferable license to use, reproduce, modify, adapt,
publish, translate, create derivative works from, distribute, and display Your Content in
connection with the operation and promotion of the AGROWEX Services across any and
all media. This license includes the right for AGROWEX to display advertisements in
connection with Your Content and to use Your Content to advertise and promote
AGROWEX.
Our collection, use, and sharing of your personal information are governed by our Privacy
Policy, which is incorporated into this Agreement by reference. Please review our Privacy
Policy carefully to understand our practices. When you use our Services, we may use
cookies, web beacons, and other tracking technologies to collect information about your
usage patterns, device information, and location data (if you enable location services).
This information is used to improve our Services, personalize your experience, and for
analytical purposes. You can control the use of cookies through your browser settings, but
disabling cookies may affect the functionality of some features of our Services. By using our Services,
you consent to our use of these tracking technologies as described in our
Privacy Policy.
We may also use third-party analytics tools, such as Google Analytics, to analyse user
behaviour on our Services. These tools may collect information sent by your browser,
including cookies and your IP address, and their use of this information is governed by
their respective privacy policies.
AGROWEX-HUB and Web App may offer both free and paid subscription plans. If you
choose to subscribe to a paid plan, you will be required to provide valid payment
information. By subscribing, you authorize us to charge the applicable subscription fees to
your chosen payment method.
Subscription fees may vary depending on the plan you select. Please ensure that you
understand the pricing and payment terms before subscribing. For recurring subscriptions
(e.g., monthly), your payment method will be automatically charged at the beginning of
each billing cycle without further notice, unless you cancel your subscription before the
renewal date.
We reserve the right to change our subscription fees at any time, but we will provide you
with reasonable notice of any price increases. You can cancel your paid subscription at
any time through your account settings within the App or Site. Upon cancellation, you will
retain access to the paid features until the end of your current billing cycle, but you will not
be charged for subsequent billing periods.
Refunds for Subscriptions: Unless otherwise stated or required by applicable law or the
policies of the Google Play Store, subscription fees are non-refundable, and we do not
provide refunds or credits for any partial subscription periods or unused portions of a
subscription. Any refund requests will be handled in accordance with the Google Play
Store's refund policies.
The AGROWEX-HUB and Web App may include a platform for facilitating sales transactions between farmers and customers. For purchases made through this platform:
As a farmer using the platform, you agree to:
AGROWEX is not responsible for any issues arising from inaccurate product listings, incorrect quantities, or the unavailability of listed products. Any disputes between buyers and sellers should be resolved directly between the parties, although AGROWEX may provide reasonable assistance in facilitating communication.
To the maximum extent permitted by applicable law, our Services are provided on an "as
is" and "as available" basis without any warranties of any kind, express or implied,
including but not limited to warranties of merchantability, fitness for a particular purpose,
non-infringement, and any warranties arising out of course of dealing or usage of trade.
We make no representations or warranties that our Services will be uninterrupted, error-
free, secure, or that any defects will be corrected. We do not warrant the accuracy,
completeness, reliability, or timeliness of any content or information provided through our
Services.
You agree that your use of our Services is at your sole risk. We shall not be liable for any
loss or damage arising from your use of our Services, including but not limited to any
errors or omissions in content, loss of data, or business interruption. We are not
responsible for the actions or inactions of third parties who may use our Services,
including but not limited to issues related to intellectual property infringement, defamation,
or tortious interference.
We are not liable for any failure or disruption of our Services or the goods or services of
any third party, including any technical malfunctions, network outages, or delays in
delivery.
To the maximum extent permitted by applicable law, AGROWEX INDUSTRIES (PTY)
LTD, its affiliates, officers, directors, employees, agents, and licensors shall not be liable
for any indirect, incidental, special, consequential, or punitive damages (including, without
limitation, damages for loss of profits, data, use, goodwill, or other intangible losses)
arising out of or relating to your use of or inability to use our Services, even if we have
been advised of the possibility of such damages.
Our total cumulative liability to you for any and all claims arising out of or relating to this
Agreement or our Services shall not exceed the amount you paid to us (if any) for the use
of the specific Service in the twelve (12) months preceding the event giving rise to the
liability. If you have not paid us for the use of the Service, our total liability to you shall be
limited to the maximum extent permitted by applicable law.
You specifically acknowledge and agree that AGROWEX shall not be liable for any user
content or the defamatory, offensive, or illegal conduct of any third party and that the risk
of harm or damage from such conduct rests entirely with you.
We shall not be liable for any business problems or losses that may arise from your use of
our Site, Apps, and Services. Any information provided through our Services is for
informational purposes only, and any decisions you make based on such information are
your sole responsibility.
In the event of any problem with our Site, Service, or any content, your sole remedy is to
cease using our Site, Service, or content. We take no responsibility and assume no
liability for any user content that is posted, stored, uploaded, or transmitted through our
Services, or for any loss or damages that may occur as a result of such content, including
but not limited to claims of defamation, slander, libel, falsehoods, obscenity, or profanity.
We take no responsibility and assume no liability for any claim, action, petition, demand
for arbitration, or lawsuit alleging injury or damage resulting from your use of the
AGROWEX-HUB Apps, whether arising in tort, contract, law, or equity.
Your ability to use or interact with our Services is a privilege, not a right, and we reserve
the right to take any action we deem appropriate, without notice, to prevent any violation,
enforce any provision, or rectify any alleged violations of this Agreement or any applicable
law, at our sole discretion.
If any part of this limitation of liability is found to be invalid or unenforceable under
applicable law, our liability shall be limited to the maximum extent permitted by law.
Our Services are controlled and offered by AGROWEX-HUB App from its facilities in
South Africa. We make no representations that the Services are appropriate or available
for use in other locations. Those who access or use the Services from other jurisdictions
do so at their own volition and are responsible for compliance with local law.
[Re: Privacy Compliance Officer]
Physical Mail: AGROWEX-HUB Re: Procurement Manager AGROWEX INDUSTRIES (PTY) LTD, Office 16, Blueberry Shopping Centre, Blueberry St, Honeydew, Roodepoort, 2040
For more info on our Policies, please visit: https://agrowex-hub.com/policies.html