1. Information We Collect

When you use our Apps, tools and Website, we collect certain information about you and your device. This information helps us to provide, maintain, protect, and improve our services. The types of information we collect include:

a. Device Information (Automatically Collected):

When you download and use our Apps, we automatically collect certain information about your device, including:

• Operating System (OS): The type and version of the operating system running on your device.
• IP Address: Your device's internet protocol address, which can provide general location information.
• Time Zone: Your device's time zone settings.
• Cookies and Similar Technologies: Data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to enhance your experience, understand app usage, and for analytics. You can manage your cookie preferences through your device settings, but disabling cookies may limit certain functionalities of the Apps. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org.
• Log Files: These track actions occurring on the Apps and collect data such as your IP address, OS, Internet service provider (ISP), referring/exit pages, and date/time stamps.
• App Usage Data: Information about how you interact with the Apps, including the individual products you view, the app functionalities or search terms that referred you to the Apps, and your navigation within the Apps.
• Device Identifiers: Unique identifiers associated with your device, such as your device ID or advertising ID. These may be used for analytics and advertising purposes.

b. Personal Information You Provide:

When you sign up for an account, make a purchase, or otherwise interact with our Services, we may collect personal information that you voluntarily provide to us, such as:

• Account Information: Your name, email address, phone number, company name (if applicable), and other registration details.
• Transaction Information: Details about your purchases and orders, including product information, delivery address, and payment information (processed securely by our payment gateway, as described below).
• Communications: Records of your communications with us, including emails and support inquiries.
• Location Data (if enabled): If you grant the Apps permission to access your device's location, we may collect precise or approximate location data to provide location-based services, such as facilitating deliveries or suggesting nearby services. You can control location permissions through your device settings.
• User-Generated Content: Any content you upload, submit, or otherwise make available through the Apps, such as reviews, feedback, or agricultural data.

c. Access to Sensitive Permissions:

Depending on the specific features you use within our Apps, we may request access to certain sensitive permissions on your device, such as:

• Camera: For capturing photos related to your agricultural activities or for profile pictures.
• Storage: For accessing and storing files related to your use of the Apps.
• Contacts: For sharing information or inviting other users (only with your explicit consent).

We will only access these permissions with your explicit consent, and we will clearly explain how we intend to use this information within the context of the relevant feature.

2.How We Use Your Personal Information

We use the information we collect for various purposes, including:

• Providing and Maintaining our Services: To operate the Apps and Website, manage your account, process transactions, and provide customer support.
• Order Fulfilment: To process and fulfil your orders, including payment processing, arranging for delivery, and providing order confirmations and invoices.
• Communication: To communicate with you about your account, orders, updates to our policies, and promotional offers (based on your preferences).
• Security and Fraud Prevention: To help us screen for potential risk and fraud, including monitoring IP addresses and transaction activity.
• Improving and Optimizing our Apps: To analyse how users interact with our Apps, identify trends, and improve the user experience, functionality, and performance of our Services. This includes generating analytics about browsing and interaction patterns and assessing the effectiveness of our marketing and advertising campaigns.
• Personalization: To personalize your experience within the Apps, such as recommending relevant products or services based on your past activity and preferences.
• Location-Based Services: To provide location-based features if you have enabled location access, such as connecting you with local suppliers or facilitating deliveries.
• Research and Development: To conduct research and analysis to improve our existing Services and develop new features.
• Legal and Compliance: To comply with applicable laws, regulations, legal processes, and our legal obligations.

3. Sharing Your Personal Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our business, such as payment processors (e.g., WIRE CARD), delivery services, data analytics providers, email marketing services, and hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.
• Business Transfers: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Apps and Website of any such change in ownership or control of your personal information.
• Legal Requirements: We may disclose your personal information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• With Your Consent: We may share your information with third parties with your explicit consent.
• Aggregated and Anonymized Data: We may share aggregated and anonymized data with third parties for various purposes, including analytics and marketing. This data does not identify you personally.

4. Payment Processing and Security

We use PAYSTACK for all our online payment processing PAYSTACK is a reputable and secure payment gateway that handles your payment details in compliance with the Payment Card Industry Data Security Standard (PCI DSS). No credit card details are stored on our Apps or Website. When you enter your payment information, it is directly transmitted to PAYSTACK’s secure servers using encryption technologies such as Secure Socket Layer (SSL).

AGROWEX-HUB does not have access to the full card details you enter on PAYSTACK’s secure site. For more information about PAYSTACK’s security practices and policies, please visit: www.paystack.com.

5. Data Retention

We will retain your personal information for as long as necessary to provide you with our Services, maintain your account, fulfill orders, comply with our legal obligations, resolve disputes, and enforce our agreements.

When you place an order through the AGROWEX-HUB Apps or Website, we will maintain your order information for our records unless and until you ask us to delete this information. You can request the deletion of your order information by sending an email to [support@agrowex-hub.com].

We may also retain certain information for a longer period if required by law or for legitimate business purposes, such as fraud prevention and record-keeping.

6. Third-Party Advertisements and Age Restrictions

We do not allow third-party advertisements within our Apps. Our focus is on providing a seamless and user-friendly experience related to our agricultural services. Our Apps and Services are intended for users who are 18 years of age or older. By using our Apps, you represent that you are at least 18 years old. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, please do not use our Apps or provide us with any personal information.

7. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information.
• Restriction of Processing: Request that we restrict the processing of your personal information.
• Data Portability: Request to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
• Object to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
• Lodge a Complaint: Lodge a complaint with a data protection authority if you believe our processing of your personal information violates applicable laws.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

8. Complying with the Promotion of Access to Information Act (PAIA) (South Africa)

For the purposes of this clause, "personal information" shall be defined in the Promotion of Access to Information Act 2 of 2000 (PAIA) of South Africa. The PAIA can be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569. AGROWEX INDUSTRIES (PTY) LTD is committed to taking reasonable steps to protect the personal information of its App and Web App users in accordance with the PAIA.

Google Play Disclosures

In addition to the information provided above, please note the following regarding our compliance with Google Play Developer Program Policies:

• We will clearly and prominently disclose in this Privacy Policy how we collect, use, and share user data.
• We will only collect and use personal information that is necessary to provide the features and services within our Apps.
• If our Apps access, collect, use, or share sensitive user data (including personal information, financial information, location data, contacts, etc.), we will do so transparently and with your explicit consent. We will provide a prominent disclosure within the App explaining how the sensitive data will be used.
• We will ensure that our data collection and usage practices comply with all applicable Google Play Developer Program Policies.
• We will securely handle user data and adhere to industry best practices to protect it from unauthorized access, use, or disclosure.
• We will provide a clear and accessible mechanism for users to exercise their rights regarding their personal data, as outlined in Section 7 of this Privacy Policy.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post any changes on this page and update the "effective date" at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Apps and Website after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

Contact us

If you have any questions about our privacy practices, would like to exercise your rights regarding your personal information, or have any complaints, please contact us by: Email: returns@agrowex-hub.com

AGROWEX APP

[Re: Privacy Compliance Officer]

Physical Mail: AGROWEX-HUB Re: Procurement Manager AGROWEX INDUSTRIES (PTY) LTD, Office 16, Blueberry Shopping Centre, Blueberry St, Honeydew,

By using the AGROWEX-HUB app, you agree to this Privacy Policy. We are committed to addressing your concerns and ensuring the privacy and security of your personal information.